Why be a Kaizen / Continuous Improvement Specialist at Prodsmart?

• You will own your customer portfolio consisting of the global manufacturing organizations
• Be on the cutting edge with Prodsmart’s customers
• Work with the small and ambitious Prodsmart team

Role Responsabilities

• Ownership of your customer portfolio of Prodsmart customers ranging from Small to Mid-Sized 
 businesses. You are wholly responsible for their current and future business with Prodsmart;
• Identify improvement opportunities and provide coaching to our customers in the application of 
 standardized methodologies in improvement methodologies, such as Lean Six Sigma DMAIC, GE Cap
 and Workout, Toyota Kata, Kaizen;
• Build a strong, trusted partnership with your client team; ranging from CEOs to shopfloor workers;
• Collaborate, when necessary, and lead internal Prodsmart team members on the Sales, Services,
 Support and Technical teams to ensure the seamless execution of your customer strategy;
• Assist marketing and communication team for Lean and Six Sigma based learnings and best
 practices, contributing to blog posts, playbooks, best practices, white papers, case studies,
 webinars or other relevant communication tools about related subjects;
• Timely use of Kaizen/Rapid Improvement and Work Out methodologies to help fast track
 improvements when necessary, supporting deployment of lean tools across the customer
 organization;
• Suggest, contribute and implement Change Management tools to ensure the main stakeholders on
 the client are prepared for change;
• Review and analyze detailed key performance indicators and other operational performance data 
 from customers on a regular basis, identifying areas of needed improvement and prioritizing those
 areas for assistance;
• Develop improvement roadmaps, action plans and implementation schedules for performance 
 improvement initiatives and recommendations;
• Assist with the implementation of plans and recommendations and develop tools that can be used to 
 facilitate the process;
• Build comprehensive Account Health & Success Documents and lead Success Plans from start to 
 finish;
• Own identifying expansion opportunities, execution of customer renewals; responsible for the 
 Expansion and Gross Churn number of your portfolio;
• Oversee Support requests and ensure timely resolution;
• Continuous improvement of the product development process to optimize time to market.